About Us
Driving Customer Experience Excellence
Who We Are
Lewis CX Consulting specialises in CX Strategy, CX Maturity & Benefits Assessment, and Sales Enablement. With 25 years experience we help organisations across industries define and prioritize their CX Strategy and Business Transformation initiatives. Our expertise lies in delivering exceptional Customer Experiences through Contact Centres integrated with CRM, eCommerce and other relevant business platforms. Partner with Lewis CX Consulting to drive Customer Experience Excellence for your business.
Consulting Offerings
Lewis CX Consulting Services are focussed on Customer Experience Strategy and effective exploitation of Contact Centre and Contact Centre as a Service Software solutions.
Our services are available on a T&M basis or can be Fixed Price based on mutually agreed deliverables and clear expectations around travel and expenses.
Direct Consulting Services include:
CX Strategy advice
CX Operational Maturity Assessment
Identification and prioritisation of key CX initiatives
CX initiative benefits modelling
Solution requirements definition and vendor selection support
CCaaS Reseller Enablement Services include:
CC101 Sales Training
CX Maturity Assessment profiling
CC Business Discovery
CCaaS Sales Campaign support
Benefits modelling techniques
CC & CX Consulting support for individual bids
Derek Lewis Credentials
Derek is a senior trusted advisor with 25 years experience of CX Digital Transformation across Contact Centre, CRM and eCommerce platforms. Derek has supported organisations across a wide variety of industry sectors with business transformation initiatives to deliver exceptional Customer Experiences to their customers by providing CX thought leadership combined with business driven consulting and best practice advice.
Derek has developed expertise in identifying an organisation's CX maturity, mapping out a solid vision and providing actionable business plans with investment analysis to deliver higher levels of customer experience. Derek’s approach highlights tangible business outcomes, enabling companies to unlock and deliver value through contact centre business transformation that impacts customers, the business and the contact centre staff.
Between May 2021 and November 2023, Derek engaged with and advised more than 135 organisations across 12 countries in his role as CX Strategy Director at Talkdesk, supporting the EMEA and APAC regions. Derek’s previous role, from September 2018 to February 2021, was Head of Customer Experience Solutions at Maintel where he supported clients in acquiring, developing and retaining their own customers by promoting innovative Customer Experience and Digital Transformation initiatives.
Derek has worked with, or for, the majority of today's leading CC and CCaaS vendors and has an extensive network of contacts and ex-colleagues that can support him and help keep his knowledge and skills up to date.
Plaudits
Derek Lewis did a magnificent job highlighting where the project could deliver strong ROI to the business - aligning the expected outcomes from the new solution back to the organisation's key objectives and overall business strategy.
Derek Lewis delivered truly engaging CX sessions to the business and really brought the potential of a new solution to life, harnessing attention through an impactful and credible benefits case.
Derek Lewis walked the management team through the CX strategy that had been developed, aligning the identified potential benefits to agreed business priorities, to get this project approved by the CEO.
Awesome job! Perfect from my point of view. Based on the data gathered from operations and the value of the potential benefits agreed yesterday with the relevant stakeholders we are in good shape to take the proposed project to the board.
Derek Lewis built out a compelling business case which helped gain sign off for the project and helped confirm that we were spending money in the right places.
Derek Lewis demonstrated a strong benefits case with clear impact on the project's potential ROI by focussing on evolving prioritised aspects of operational CX Maturity.
Progression of this project within the business would not have been possible without the support of Derek Lewis.
We brought in Derek Lewis to conduct a value consulting analysis of the business processes across the contact centre. Over the course of three collaborative sessions Derek took the data and sense checked several of our key processes. This led to a list of prioritised initiatives which have now been agreed within the business to drive continued return on investment by further exploitation of our existing solution.
Contact Us
Ready to take your CX to the next level?
Get in touch with us today to schedule a consultation and discuss how we can help you deliver exceptional Customer Experiences.
©Copyright. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.